How to Block Zenith Bank Account When Phone is Stolen

how to block zenith bank account when phone is stolen

Losing a phone can be really distressing, especially when your phone contains sensitive information, including access to your bank account. Because of this, zenith bank has provided an easy way to block your zenith bank account in cases of theft or loss. So in this post I’m going to show you how you can block your zenith bank account whenever your phone is stolen.

It is very important to know how to protect your account if your phone gets stolen. Cause these days, your bank account is usually the first target for anyone that steals your phone.

To prevent your hard earned money from being wiped away in situations of theft or loss, follow these simple steps below to block your zenith bank account when such happens.

How to block zenith bank account when phone is stolen


  • Dial *966*911# from any phone that is near you.
  • Enter your account number and mobile number
  • Press 1 to continue

This will instantly block your zenith bank account.

Contact Zenith Bank Customer Care

You can reach them through their helpline, email, or by visiting the nearest zenith bank branch. Inform them about your stolen phone and provide necessary details like your account number, full name, and any other information they may require from you. Once you provide them with the details they need, they will block your bank account instantly.

Secure Your account

If your phone contains sensitive information, you can further secure your account by logging into your zenith bank online and mobile app accounts with another person’s phone and changing your accounts login details. Do same with your gmail account and turn on 2 factor authentication if you haven’t done that.

Turning on 2 factor authentication will require a one-time code sent to your zenith bank registered mobile number or email, preventing unauthorized access even if someone knows your password.

Block Your SIM Card

You can take further measures in protecting your account by blocking and retrieving the sim card you used to register your zenith bank account.

Reach out to mtn customer support or you go to their ranch and request for a sim blockage and retrieval.

Once this process is initiated, all services in your sim card will be cut off and it becomes useless to the thief.

Monitor Your Account

Even after blocking your zenith bank account, stay alert to monitor your account regularly. Keep a close eye on your transactions to detect any suspicious activity.

If you notice any unauthorized transactions, report them to Zenith Bank’s customer care immediately for further investigation.


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Preventive Measures

Prevention is better than cure. Losing your phone does not only jeopardize your bank account but also puts your personal data and privacy at risk. It’s very necessary to take precautionary measures to avoid losing your phone to thieves. Below are some steps you can take.

  1. Install security apps to lock your personal data and financial apps.
  2. Install a mobile tracker
  3. Stay vigilant in public places and be cautious when using your phone in such places and avoid displaying it openly.


Protecting your bank accounts when your phone gets stolen is of utmost importance. Delay is very dangerous, so you need to act fast in taking the necessary steps outline in this article for your account to be blocked. Any slightest delay could lead to the wiping of your bank account, cause men are not smiling lol.


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