Virtually every person in Nigeria with a bank account and an ATM card has made use of Point of Sale (POS). Point of Sale (POS) systems have become a part of our daily lives in Nigeria. Access Bank, a leading Nigerian financial institution, has embraced the convenience of daily financial transaction through POS services. However, there are instances when we experience a failed POS transaction, we have all experienced this and in such case, we‘re usually frustrated because of the inconvenience this causes to us. But not to worry, you’re in the right place. In this article, we guide you through the process of resolving such issues by reaching out to Access Bank email.
If you have experienced a failed POS transaction, you know how frustrating it can be. Imagine picking things from a store, ready to complete your purchase, only to have your transaction declined without any apparent reason.
We have all been in a scenario where after been rendered a service, we’re left with a failed transaction when paying through POS. You know how embarrassing it can be.
This failed POS transaction is not only affiliated with paying for a good or service with our card but also includes withdrawals with our card through POS. Whichever case it might be, we are here to provide you with the solution to that. Let’s head right into it.
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Access Bank Email for failed POS transaction
If you’re an Access bank customer, one of the ways to seek assistance and resolve any issue you have with POS transaction is by reaching out to Access bank customer support team through their email address – contactcentre@accessbankplc.com
Before reaching out to Access Bank’s customer support, make sure you’ve gathered the necessary information about the failed POS transaction. This may include the transaction ID, date, time, amount involved etc. All these are contained in the transaction slip printed with the POS during the transaction. So make sure you keep it handy and safe.
When contacting access bank customer support via email, follow these steps below;
- Like I said, before composing the email you’ll send to access bank, make sure you gather all relevant information about the failed POS transaction. Having this information ready is going to help the Access bank customer support team to investigate and assist you more efficiently.
- Explain the situation to them while providing the necessary details about the transaction.
- After sending the email, you’ll need to be patient and allow some time for the customer support team to review your complaint and respond. They may request additional information from you or clarification to better understand the situation.
If you don’t receive a response within a reasonable timeframe, don’t hesitate to send them a follow up email or reach out to them via other methods.
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