Zenith Bank Reversal Code & Dispense Error – How to Reverse

Zenith bank reversal code

If you are a Nigerian with a Zenith bank account, then you  probably might have experienced something like these. You might have been in a situation where you encountered issues with your Zenith Bank transactions, perhaps you accidentally sent money to the wrong account, faced problems while using a Zenith Bank ATM, or noticed unauthorized deductions from your account.

Last year, I was trying to pay my monthly bills, when I realized that I had transferred money to the wrong account. It took me almost a whole day at the bank to sort this error out. This wouldn’t have been a problem, if I was banking with Zenith bank. I would have known about the reversal code soon enough. In any case, understanding the Zenith Bank reversal code and how to address these transaction errors can be crucial.

The Zenith Bank reversal code helps you to rectify specific transaction errors that occur through your Zenith Bank account. It essentially acts as a safety net to rescue you when things don’t go as planned. I have known it to be used in combating online scams. It is that useful.

When to Use It

You should consider reversing your Zenith Bank transaction when you encounter the following situations:

  • Mistakenly transferring money to the wrong account.
  • Experiencing a dispense error at a Zenith Bank ATM.
  • Detecting unauthorized deductions from your account.
  • Encountering any other transaction-related issues that require correction.


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How to reverse transaction on zenith bank

Reversing transactions on zenith bank is not at all complicated, as you might assume, it is a straightforward process. Here are the steps to follow:

  1. Contact zenith bank customer care: Whenever you encounter any account related issue, the first thing you need to do is to reach out to zenith bank customer care representative..
  2. Provide Necessary Information: You may be required to provide details such as the transaction reference number, the recipient’s account number (if applicable), and any other relevant information.
  3. Confirm the Reversal: After submitting the necessary information, the customer care representative will confirm the reversal request. If your request is valid and meets Zenith Bank’s criteria, the reversal process will be initiated.
  4. Wait for Confirmation: You’ll receive a confirmation message once the reversal process is complete. Be patient, as the time it takes to resolve the issue may vary depending on the nature of the transaction.

Zenith bank dispense error

A dispense error at a Zenith Bank ATM occurs when you attempt to withdraw money, but the machine fails to dispense the cash as requested and yet you were debited. This situation can be frustrating, but there are specific steps you can take to address the issue.

If you encounter a dispense error at a Zenith Bank ATM, here’s a guide on how to proceed:

  1. Stay at the ATM: Do not leave the ATM immediately. It doesn’t matter how many people in the queue are pressuring you to do so. In some cases, the machine may correct itself, and the debited amount could be reversed.
  2. Check Your Account Balance: Verify your account balance to ensure that the deducted amount matches the amount you received, if any.
  3. Contact Zenith Bank: Reach out to Zenith Bank’s customer service immediately to report the issue. Provide them with comprehensive details such as the ATM’s location, date, and time of the transaction.
  4. Keep Your Receipt: I cannot emphasize how important this is. If you received a transaction receipt, retain it as evidence of the dispense error.
  5. Follow Up: Zenith Bank will investigate the issue, and if the error is confirmed, they will credit your account accordingly. Be sure to follow up with the bank if necessary.

Alternatively, you can also download this zenith bank dispense error form, fill it and submit it to any zenith bank branch nearest to you.


Mistakes and errors can occur, even when dealing with reputable banks like Zenith Bank, the Bank staff, and management team are human beings like you and me. Therefore, it’s important to know how to reverse wrong transactions and the steps to take in case of a dispense error. The key is to act promptly, report the issue to Zenith Bank’s customer service, and provide them with all the necessary information to facilitate a resolution. Your money is valuable, and Zenith Bank is there to assist you.


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