How Do I Complain to Zenith Bank? – How to Make a Complaint


Banking experiences are not always perfect. Sometimes, as customers, we may encounter issues or problems with the services provided by Zenith bank. Most times, it becomes very necessary to voice out and seek solution to the problems we are facing. If you’re a customers of Zenith Bank, obviously you have a problem you’re facing which is why you’re reading this article. Well I’m happy to tell you that you’re in the right place. We are going to guide you on the process of how you can complain to Zenith bank, ensuring that your issues are addressed and rectified.

How Do I Complain to Zenith Bank?

Before we go into the several routes you can take to make your complaint, it is very vital to structure and know what information to include in your complaint.

  1. You need to be clear and concise, this will make the Zenith bank customer care to understand the nature of your issue and provide the appropriate solution.
  2. It’s also important to note that while laying your complaint, you should remain calm. Ranting and being aggressive will never help the situation. Allow them to understand you so they can help you.
  3. And lastly, remember to follow up your complaint. It’s one to thing to complain and it’s another thing to see to the end of your complaint making sure it is resolved.

Complain via phone call

You can reach out to Zenith Bank’s customer service helpline to lodge your complaint. The customer care phone number for Zenith Bank is +234 1 2787000 or 0700ZENITHBANK. Dial this number during their working hours to reach any of their customer care representatives available to assist you with your complaints.

Complain to zenith bank online

  1. Click on this  Zenith Bank Complaints link to access the customer support page.
  2. Click on the chat icon on the down right side of your device.
  3. Fill out the form with accurate details. Provide your name, contact information, and a clear description of the issue you are facing or the complaint you wish to make.
  4. Submit the complaint form by clicking on the send or submit button.
  5. After submitting your complaint, wait for a response from Zenith Bank representative to address your complaint and provide a solution.

Zenith bank email address for complaint

You can complain via a more formal approach by sending an email to Zenith Bank’s official email address – Be sure to provide every detail on the issue you’re facing, including screenshots or documents (if any) to support your claim.


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How do I complain to Zenith bank on WhatsApp

To complain to Zenith Bank via WhatsApp, add their customer service WhatsApp number (+234-7040004422) to your contacts. Start a chat and clearly state your complaint, providing relevant details and a concise description of the issue you’re facing.

Is Zenith Bank customer care 24 hours?

Yes Zenith Bank customer care is 24 hours active. You can reach out to Zenith Bank to lodge a complaint at any time. However, it’s advisable to do so during their regular business hours to ensure a timely response.

Visiting Zenith Bank branch

If any of the above methods doesn’t address your issue to your satisfaction or you’re not satisfied with Zenith Bank’s customer response to your complaint, you can escalate the issue by visiting a physical branch of Zenith Bank nearest to you to make a complaint.

Visit during their working hours (Monday to Friday, 8:00am to 4:00pm). When you get there, head over to the customer service desk and express your dissatisfaction to one of the bank’s representatives. Provide them with all the necessary details and any supporting document and they will help rectify the issue.


Whenever you encounter an issue during your banking transactions with Zenith Bank, endeavor to make a complaint. Making a complaint will enable Zenith bank to rectify the issue and by so doing, they will identify areas of improvement and enhance customer satisfaction.

Lastly, whenever you lodge a complaint and don’t receive any response, wait for a reasonable period before reaching out again via the same method you used initially.


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