You currently do not have access to this service please contact your bank for further assistance
Encountering an error message like “You currently do not have access to this service please contact your bank for further assistance” can be frustrating if you’re a customer of GTBank, Access bank, UBA, Zenith, FCMB, First bank, Sterling bank or any other bank in Nigeria . Which is why in this guide, I’ll walk you through the possible reasons for this error and what you can do to resolve it.
The error message “You currently do not have access to this service please contact your bank for further assistance ” usually occurs whenever we are trying to use any of our bank’s USSD code for certain services or to perform a transaction.
It can be really annoying and frustrating getting this error message, especially in urgent situations where you need to perform a transaction with your bank account.
Typically, this message indicates that your account doesn’t have the necessary privileges or permission to access the requested service at THAT particular moment. Even though this can be a temporary setback and hinder you from accessing the service or performing a transaction, it’s important to know that there are things that you can do to access the code and perform your transaction.
Without wasting more time, let’s quickly go through the possible reasons for this error and what you can do at that moment to resolve it.
You currently do not have access to this service
1. You’re not registered with the bank
Whenever you dial a bank’s USSD code, the bank’s system will run a check to see if you have an account with them. If it recognizes that you do not have an account with them, then this error message will pop up. In this case, this error message indicates that there is no account associated with your phone number in that bank’s records.
So you need to be sure that the phone number you’re using to dial the USSD code is registered with that bank. If it’s not registered with the bank, then unfortunately you won’t be granted access to the bank’s service. So be sure you’re dialing the code from the phone number you used in registering the bank account.
Then, also make sure that the USSD code you’re dialing for the bank you have an account with, is correct. If you mistakenly dial another bank’s code that you do not have an account with, it will lead to this error. Double check your bank’s name and USSD code to make sure you’re using the right one.
2. Network Problem
This is mostly the cause of that error message. If you have an account with the bank you are trying to access and this error message pops up “You currently do not have access to this service please contact your bank for further assistance” then don’t panic, it’s just network or technical issue within the bank’s systems that is causing the service disruptions. Just make sure that your network signal is strong and stable or you retry the USSD code after some time, it will go through.
If it’s a technical glitch, then be sure that the bank’s IT team is already working on it to resolve the issue. If the error is due to technical reasons, the USSD code will be working and your access will be restored once the problem is fixed. Just try again after some time.
If you have an account with the said bank that’s giving you that error message (GTBank, Access bank, UBA, Zenith, FCMB, First bank, Sterling bank, etc.), and you’re dialing the correct USSD code for the bank and after following the solutions in this post, the error is still persisting then reach out to your bank’s customer support representative, they are going to resolve it.